AUTOCAPTURE
Give your teams immediate visibility into customer interactions, friction points, and digital experience issues without relying on delayed analytics or manual tagging.
Easily create events, audiences & more without the need for manual tagging. Quantum Metric’s data autocapture and activation capabilities help teams collect, analyze, and act on customer behavior data in real time. By connecting behavioral insights with operational workflows, teams can identify friction faster, improve digital experiences, and make more confident product decisions.
With a one-time JS tag or SDK deployment, start capturing real-time customer behavior data instantly across your digital properties while automatically tracking new pages and features as your site or app evolves. Our patented capture technology works across web, mobile, and kiosk experiences, bringing customer behavior data from multiple applications into a single platform.
Quantum Metric’s autocapture technology begins capturing customer behavior and experience data immediately upon deployment. Out of the box, Quantum Metric surfaces 60+ behavioral and friction indicators, including possible frustration signals, long-running spinners, and forced reloads, along with 300+ audience and experience dimensions such as browser, device type, operating system, and geographic location.
Create precision events using the behavioral and experience data captured by Quantum Metric to better understand the customer experience without manual tagging or code-level changes. Using the visual event editor, teams can quickly configure events without relying on engineering resources.
“When you have over 100,000 commercial digital banking sessions a day, understanding what they want and how they’re behaving is exceptionally complex. Quantum Metric has helped turn us into that completely customer-centric team and provided the framework to continue to scale our customer experiences and service.”
Sean Ellery / Head of Digital and Innovation, Treasury & Payment Solutions
Clicks, taps, scrolls, long-running spinners, scroll depth, form submits, back button usage, page views, typed text, frustration signals, and more.
Error messages, JS errors, API requests, API 500s, network requests, API 40x, page speed metrics, app crashes, uncaught exceptions, and more.
Conversion rate, conversion value, funnel performance, bounce rate, page views, promo code values, attribution data, and more.
Real-time customer data helps organizations quickly identify friction points, technical issues, and changing customer behavior so teams can make faster, more informed decisions and improve digital experiences before problems impact revenue or customer satisfaction.
Quantum Metric captures behavioral, technical, and journey data across web and mobile experiences to help teams better understand how customers interact with digital products and where friction occurs.
Behavioral analytics platforms are commonly used by product, UX, analytics, e-commerce, engineering, and digital operations teams to better understand customer behavior and improve digital experiences.
Data activation helps teams move from insights to action faster by connecting customer behavior data with workflows, prioritization, and optimization efforts that improve digital journeys and reduce friction.
Data capture and activation allows organizations to collect customer behavior data and immediately turn those insights into action. Quantum Metric captures behavioral, technical, and experience data across web and mobile journeys so teams can better understand customer intent and prioritize improvements that drive measurable business impact.
Real-time behavioral data gives teams immediate visibility into what customers are experiencing across digital channels. Instead of relying solely on dashboards or delayed analytics, teams can quickly uncover friction points, identify technical issues, and understand how customer behavior impacts conversion and engagement.
