DIGITAL EMPLOYEE EXPERIENCE
Your employee apps are on the clock. Are they slowing teams down?
See how work actually happens across your internal apps. Identify friction, understand impact, and fix what’s costing productivity and revenue.
See what’s working. Fix what’s not. Prove the ROI.
Understand adoption and engagement.
Know what’s being used and what’s being ignored.
Detect friction and roadblocks.
Find and fix the moments that slow employees down.
Optimize workflows.
Turn inefficient processes into high-performing workflows.
Ensure compliance.
Monitor how employees interact with critical systems and processes.
SINGLE SOURCE OF TRUTH
See how work actually gets done in real time.
Observe what employees are clicking behind the scenes. Use Heatmaps, Zones, and Opportunities to understand exactly how work flows. Visualize end-to-end employee journeys and dive into page-level behavior to pinpoint what drives performance, and what holds it back.
COMPREHENSIVE WORKFLOW INSIGHTS
Uncover and eliminate friction across every workflow.
See where employees struggle and why. Session replay and AI-driven analysis surface the moments that slow teams down, from errors to delays in confusing workflows. Stay ahead with real-time alerts and reporting, and gain deeper insight by analyzing usage across devices, browsers, and platforms.
QUANTIFIABLE IMPACT
Prove the impact of every change on your bottom line.
Measure what changed by comparing performance before and after new features are added with intuitive dashboards. Then, scale those insights across teams to quantify the true business impact.
Use cases as versatile as your business.
Financial Services, Insurance & Banking
- Teller platform
- Wealth management and advisory
- Banking system
Telecommunications & Media
- Field service management
- Order management and provisioning
- Billing and payment
- Customer service platform
Healthcare Payers & Providers
- Billing and claims management
- Scheduling and communication management
- Revenue management
Travel & Hospitality
- In-flight POS
- Customer service/reservation agent platform
- Loyalty management
- Hotel property management
Retail & Consumer Goods
- In-store POS
- CRM
- Order and inventory management
- Scheduling app
Real customers. Real impact.
“Quantum Metric not only enhances the employee experience but also indirectly enhances guest satisfaction by optimizing our internal systems.”
Patrick Apostolo / Director of Operations and Business Transformation
“With Quantum, we’re helping our product teams decide where to prioritize, where the biggest win is, where the biggest value is.”
Jessi Lewis / eCommerce/Manager, Technical Product Delivery
“Today we are seeing improvements in our agent’s ability to better understand our customers. Quantum Metric allows us to go into the customer’s session and actually see what error they encountered to quickly pinpoint the issue and solution.”
Bradley Bossenbroek / Operations Program & Knowledge Management
